Monthly retainer for customer support chat coverage during agreed hours.

Included each month:

• Coverage of your support inbox or member chat during the hours we set

• Answers to common questions from a brief and FAQ you provide

• Escalation of billing, refund, and account issues to you

• A weekly log of conversations handled

Not included: speaking as your bank or payment processor, moving funds, or coverage outside the agreed hours.

To start, send your support channels, hours, and FAQ after checkout. Coverage begins within 2 business days.